Who is concierge in hotel

Once the term concierge is used for senior management position. In Some European hotels still the concierge department is considered to perform many managerial duties. But in North America, the concept has been developed; the concierge is evolved into gene ral assistance personnel.

Some hotel chains have attached a specific room configuration to the concierge which is referred as concierge floor. The concierge floor offers an improved room configuration to hotel guests as well as access to an exclusive lounge area. In order make access in the concierge lounge; it may require a key of guest room. The concierge employees will perform their duty in the lounge area or they may be located in the lobby itself.

The concierge department is assigned to help the guest during their staying in the hotel and assists them to resolve any sort of problem. For example the concierge handles their mail, and pass any special request from guest to the front desk or other hotel staffs, they also concern about the accommodation problem.

I once saw a friend walk into the lobby of a New York hotel and offer the concierge a tip; within seconds, we had a ride. They may have relationships with brokers, or know season ticket holders who may not be using their seats, or even have tickets themselves; Michael Fazio, author of Concierge Confidential , started to purchase tickets to certain shows that he would then sell to guests, usually at a markup that matched the secondary market.

A concierge can offer advice on whether a neighborhood, park, or activity is safe to visit, and what you can do instead if your idea is iffy. Are you proposing to your partner or celebrating a landmark birthday? Your hotel concierge can help with anything from filling your hotel room with flowers and balloons to organizing a rooftop proposal, complete with a photographer to document the occasion. A concierge can assist with all kinds of work-related tasks, such as getting materials to a printer, setting up a courier service, mailing packages, and setting up a meeting space.

A concierge can get you an appointment with a barber or hairdresser, get clothes pressed, and more. A concierge can help you find an expeditor or make an embassy appointment if your passport is stolen, or facilitate repairs if your smartphone goes on the fritz.

They can also accept overnight mail or late-arriving luggage. In a hotel, apartment, or office building, a person with the title of concierge helps ease the way for visitors and residents in many ways. The concierge takes messages, arranges transportation, and processes requests for housekeeping and maintenance for guests.

In some locations, the concierge is the person to see for tickets to a sporting event or theater show. Most are well-informed about local attractions and sightseeing options.

Courtesy and a can-do attitude are important aspects of the job, along with the ability to speak clearly. In many areas, concierges may be recruited from a workers union of a current hotel or building workers. Bureau of Labor Statistics, U. Some of the typical information required by guests is:. Skip to content Hotel Concierge. Home » Hotel Concierge.

Handling messages Handling of messages is also a crucial activity. There are two aspects of this mail: Whether the mail should be accepted or not, and once accepted, how it is carefully processed. Then find out the indentations of the guest. If the guest mentioned is a resident, take the message slip pad and proceed to take the information in triplicate, by following the information on the slip. Take for instance, a guest catching a city tour with a friend who cannot make it for a pre-set appointment.

The guest could be waiting for the deadline. Mobile phones make communication more instant and easier, however those without roaming facilities may still rely on the traditional messaging facility.