If Windows still has problems recognizing your scanner, make sure your computer supports USB. Do one of the following. Then double-click the System icon. Scroll down if necessary, then double-click Universal Serial Bus controllers. Try scanning again. If your scanner still is not recognized, contact Epson for assistance. See Epson Technical Support for details. My scanner has stopped working.
Product Name: HP Envy Was this reply helpful? Yes No. Message 3 of Hi oldfool2 , Thank you for joining the HP Forums! I understand that you cannot scan with your HP Envy printer.
I am happy to help! How is the printer connected, wireless or USB? Message 4 of Thank you for trying to help me. Message 5 of Hi oldfool2, Thank you for answering my questions! Hope this helps! Level Message 6 of Hello, Kindly try the below mentioned steps if you did not try it before..
While the printer is ON, unplug the power cord from back of the printer. Wait for 60 seconds. Now plug in the power cord directly to a wall outlet bypass the surge protector , and then to back of the printer. If printer does not power ON, press the ON button to do so. Now try making a COPY black. Note that you are required to run this command as an administrator. If not, you will get the following message when your run it.
In this case, please open command prompt as an administrator and try again. If you are not sure how to open command prompt as administrator, refer How to Open Command Prompt as Administrator in Windows. Steps below are for your reference how to check for the service status. A Run dialog box will pop up. Right-click on it and select Properties from the context menu. Then the service will start again.
If the scanner driver is having problem, the scanner cannot scan correctly. Basic Troubleshooting Steps. Troubleshooting Steps for macOS. HP scanner can sometimes be unable to scan documents for various reasons. There may be some problems with scanner installation, the connection between the computer and the scanner or some other technical issues causing HP scanner not working issue on the computer.
This post will help you to fix HP scanner problems if. Along with these issues, you will be able to solve many related problems of HP scanner. We will start with basic troubleshooting steps if your problem still persists then we will go for further advance troubleshooting steps. It is possible that there are some minor issues with the HP scanner causing the trouble. Therefore, we suggest that you try the following steps to fix the HP scanner not working problem before proceeding further.
If the scanner starts printing by troubleshooting with the above steps then your problem is solved. If not, then try one of the below methods.
If your HP scanner is not working then it is possible that there is some problem with the installation or it is not installed properly. In such a case you should try reinstalling the HP scanner on your computer to solve HP scanner not working issue.
To do this, first, you have to uninstall the scanner from your computer. The HP scanner is now properly reinstalled on your computer. Now when you will restart the computer the problem of HP scanner not working should be fixed.
It is possible that the scanner is unable to scan because of the firewall settings. Windows firewall may stop programs from performing if the firewall does not recognize the software, application or device. In this case, you have to enable a scanner through the firewall so that you can solve HP scanner not working issue. Perform the below-given steps to add HP scanner to the Windows firewall exception list.
The scanner may be facing connection issues with the computer or laptop. There are a variety of reasons for the connection problem to occur. There can be improper communication between the computer and the scanner. Some interference can be there if you have a different printer or scanner previously installed on your computer. Ports may also become unavailable due to technical reasons.
In such a scenario a simple restart can solve the problem. If you are using a VPN then this could also cause a connection problem in wireless scanners.
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